Job Categories
Job Title
Veterinary Customer Success Representative
Company: VetCheck
Category
Sales, Marketing & Retail
Job Description
- Customer Success Management:
- oDevelop and implement strategies to ensure high levels of customer satisfaction and retention.
- oEstablish and maintain strong relationships with VetCheck clients.
- oDrive product adoptions through training and activating new customers
- oIdentify customer goals and work with them to deliver set up
- oAnalyze customer usage data to identify opportunities for improvement and growth.
- Retention Strategies:
- oDevise and execute initiatives to minimize customer churn and increase lifetime value.
- oCollaborate with cross-functional teams to address customer concerns and feedback.
- oConduct regular customer “check in” meetings
- oIdentify, manage risks or issues for customers
- oRun webinars and workshops on product features and other veterinary related topics
- oDevelop tools such as blog articles, checklists to add value to VetCheck clients
- Software Training:
- oDesign and conduct training sessions for clients on our software products and new features.
- oDevelop training materials and documentation to support user education.
- oProvide ongoing support to ensure clients are proficient in utilizing our software solutions.
- Feedback Analysis:
- oGather and analyze customer feedback to identify trends and areas for improvement.
- oCollaborate with product development teams to convey customer insights and contribute to product enhancements.
Your skills
- Track record of high achievement in customer service, training, technical account management, professional services consulting
- Problem solving capabilities and strong analytical skills
- Knowledge of the veterinary industry (highly desirable)
- Highly self-driven to meet and exceed measurable performance goals
- Extremely organized and focused
- Problem-solving and experience in streamlining workflows
- Friendly phone manner, naturally empathetic, and resilient
- Proven ability to build long-lasting relationships with customers
- Passionate about technology and the veterinary industry
What’s on offer
- Fantastic career development opportunity
- Ongoing training provided
- A unique, supportive, and friendly working environment
- Work from home - be located anywhere in Australia
- Competitive salary
- We offer a competitive salary, flexibility, and the opportunity to work with a passionate and driven team. If you are a driven veterinary professional looking for a new challenge, we would love to hear from you.
VetCheck is an equal-opportunity employer and values diversity in the workplace. We encourage applicants of all backgrounds to apply. If you feel you don’t meet all the criteria for this role, please still consider applying. We value passion, drive and are an organisation that values nurturing talent and teamwork.
Please apply today with your CV & cover letter.
Location
Colombo
Skills Required
Client Management Customer Management Direct Sales IT Support Marketing Problem Solving Self Motivation Social Media Verbal Communication Written Communication
Availability
Monday Tuesday Wednesday Thursday Friday
Preferred Languages
English
Work Experience
5+ Years