Job Categories
Job Title
Travel Operations & Sales Executive
Company: Serendib Safar (pvt)Ltd
Category
Hospitality & Tourism
Job Description
Travel Operations & Sales Executive
Serendib Safar (Pvt) Ltd is looking for a motivated and responsible Travel Operations & Sales Executive to join our growing travel company in Kadawatha, Sri Lanka.
Main Responsibilities
- Handle customer inquiries through WhatsApp, phone calls and social media.
- Promote and sell Dubai visit visas, air tickets, holiday packages and other travel services.
- Follow up with leads and convert inquiries into confirmed bookings.
- Prepare quotations and travel package details for customers.
- Coordinate visa applications, flight bookings, hotels and tour arrangements.
- Maintain customer and lead records accurately.
- Build relationships with customers, travel agents and business partners.
- Support the planning and operation of group tours.
- Achieve monthly sales and customer conversion targets.
- Provide professional customer service before and after sales.
Requirements
- Minimum 1 year of experience in a travel agency, tourism, sales or customer service role.
- Good communication skills in Sinhala and English.
- Basic knowledge of air tickets, visas and travel packages.
- Good telephone and WhatsApp communication skills.
- Ability to follow up with customers and close sales.
- Computer literacy and basic knowledge of Google Sheets/Office applications.
- Positive attitude, responsibility and willingness to learn.
- Previous travel agency experience will be an advantage.
What We Offer
- Basic monthly salary.
- Performance-based commission.
- Opportunity to grow with a developing travel company.
- Training and practical experience in travel operations and sales.
- Friendly and professional working environment.
Location: Kadawatha, Sri Lanka
Only candidates who are serious about building a career in the travel industry are encouraged to apply.
Location
Colombo
Skills Required
Client Management Communication skills Email & Appointments Manage Bookings Phone Handling Sales Sales Negotiator Sales Reporting Self Motivation Time Management
Availability
Monday Tuesday Wednesday Thursday Friday Saturday
Preferred Languages
Sinhala
Work Experience
1+ years