Job Title
Sabre Ticketing Agent
Company: U Travel
Category
Hospitality & Tourism
Job Description
Company Description
UTravel operates in the travel and tourism sector, providing customer-focused travel services. We are seeking a skilled Sabre Ticketing Agent to join our air ticketing team.
Role Description
This is a full-time, on-site position based in Colombo 03. You will manage airline reservations and ticketing through Sabre, assist customers with travel inquiries, and ensure bookings are handled accurately and efficiently.
Key Responsibilities
Create and manage flight reservations using Sabre GDS. Issue and reissue tickets, process cancellations and refunds, and manage itinerary changes according to airline policies. Provide accurate information on fares, flight schedules, availability, and ticket conditions. Coordinate with airlines and internal teams to resolve booking issues. Maintain accurate passenger details, booking records, and transaction documentation. Respond professionally to customer inquiries by phone, email, and in person.Qualifications
Hands-on experience with Sabre GDS, including reservations and ticket issuance. Sound knowledge of airline fare rules, ticket changes, and refund procedures. Strong communication, customer-service, and sales skills. Excellent attention to detail and numerical accuracy. Good computer skills, including email and office applications. Ability to manage multiple bookings and work effectively during busy periods. Relevant training in airline ticketing, travel and tourism, or GDS systems is an advantage.
Location
Colombo
Skills Required
Client Management Communication skills Phone Handling Quick Learner Sales Time Management
Availability
Monday Tuesday Wednesday Thursday Friday Saturday
Preferred Languages
English Sinhala
Work Experience
2+ Years
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