Job Categories
Job Title
Operations & Customer Service Officer
Company: Shelly Consulting Ltd
Category
Administration & Management
Job Description
Job Responsibilities
- Support teams in using ERP/CRM or business systems (data entry, troubleshooting, reporting).
- Coordinating between sales, logistics, and operations to ensure orders, deliveries, and documentation flow correctly.
- Preparing and maintaining reports, dashboards, and records for management.
- Assisting with process improvements and system updates.
- Handling day-to-day queries from internal teams about workflows, policies, or system usage.
- Ensuring compliance with company standards and procedures.
Requirements
- Excellent command of written and spoken English, with preference given to candidates who have prior experience serving clients in Australia, UK, or the US.
- Proficiency in computer soft skills, including knowledge of MS Office applications and familiarity with ERP/CRM systems.
- Strong customer support and service coordination skills, with the ability to manage client interactions professionally and efficiently.
- Female candidates only.
- Working hours : Mon-Friday 4AM - 1PM.(SL)
What We Offer
- Starting salary: LKR 100,000 (all-inclusive).
- Performance-based increments and incentives.
- 1-year extendable contract.
- 100% work-from-home opportunity.
Location
Colombo
Skills Required
Email & Appointments Management Reports Microsoft Office Phone Handling Written Communication
Availability
Monday Tuesday Wednesday Thursday Friday
Preferred Languages
English
Work Experience
1+ years