Customer Support Executives

Job Categories

Customer Service & Support

Job Title

Company: Innsys Lanka (PVT) LTD

Job Description

Vacancies for Customer Support Executive at InnSys.( Colombo Office)

InnSys Incorporated is a telecommunications and internet service

provider delivering VoIP, Dedicated Fiber, TPIA Internet, and Wholesale

Voice services across Canada. We are expanding our operations and

hiring Customer Support Executives for our 24/7 customer support center.

???? Role Overview

The Customer Support Executive will handle customer inquiries, service requests, billing questions, and basic technical issues. The role requires coordination with technical and provisioning teams to ensure timely issue resolution and high customer satisfaction.

???? Key Responsibilities

Handle inbound and outbound customer calls

Respond to email and support tickets

Assist with service activation, porting, and troubleshooting

Escalate technical issues when require

• Maintain accurate customer records

Meet service level and response time targets

???? Work Schedule

24/7/365 Operations

4 rotating shifts

Includes weekends and public holidays

Shift-based scheduling

???? Requirements

• 1–2 years customer service experience (Telecom/ISP preferred)

Strong communication skills

Basic knowledge of internet/VoIP services

Good computer and multitasking skills

• Ability to work rotational shifts

Location

Colombo

Skills Required

Customer Service

Availability

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Preferred Languages

English Sinhala Tamil

Work Experience

1+ years