Job Categories
Job Title
Customer Relationship Executive
Company: Poruwa.lk
Category
Customer Service & Support
Job Description
Company Description Poruwa.lk is Sri Lanka’s leading privacy-focused digital matrimony platform, connecting individuals and families locally and across the global Sri Lankan diaspora. We combine modern technology with deep cultural respect to help members find genuine life partners safely and confidentially.
Role Description This is a full-time, on-site Customer Success Executive role based in Battaramulla. The Customer Success Executive will build and maintain strong relationships with clients, ensuring they gain maximum value from Poruwa.lk. Day-to-day tasks include onboarding new clients, monitoring customer satisfaction, responding to inquiries, and coordinating with technical teams to resolve issues promptly. The role involves tracking account health and usage metrics, identifying opportunities for customer retention and growth, and presenting insights to internal stakeholders. The Customer Success Executive will also document customer feedback, contribute to process improvements, and support continuous enhancement of the overall customer experience.
Qualifications
- Ability to maintain high levels of Customer Satisfaction and drive Customer Retention across assigned accounts.
- Strong Customer Support skills with experience handling inquiries, issues, and escalations in a professional manner.
- Proven Account Management capabilities, including relationship building, follow-up, and coordination with internal teams.
- Solid Analytical Skills to interpret customer data, identify trends, and propose actionable recommendations.
- Excellent written and verbal communication skills in English; ability to explain technical concepts in clear, accessible language.
- Organized, detail-oriented, and comfortable managing multiple customer engagements simultaneously.
- Prior experience in a customer success, account management, or client-facing role in a technology or software company is an advantage.
- Familiarity with SaaS products, software development lifecycles, or technical consulting environments is beneficial.
- Bachelor’s degree or equivalent qualification in Business, IT, Communications, or a related field is preferred.
Location
Colombo
Skills Required
Customer Service File Management IT Support Managing Databases Microsoft Office Phone Handling Planning & Organising Tele-support
Availability
Monday Tuesday Wednesday Thursday Sunday
Preferred Languages
Not selected!Work Experience
6 - 12 months