Job Categories
Job Title
call center executive
Company: earth homeland and constructions
Category
Customer Service & Support
Job Description
- Build and maintain strong relationships with existing and potential customers.
- Handle customer inquiries, complaints, and feedback professionally.
- Communicate with customers via phone, email, and other communication channels.
- Follow up on customer requests, orders, and service issues.
- Identify customer needs and recommend suitable products or services.
- Maintain accurate customer records and update the CRM database.
- Coordinate with internal departments to ensure customer satisfaction.
- Support sales activities and identify opportunities to increase customer retention.
- Ensure timely responses and provide excellent customer service.
Location
Gampaha
Skills Required
Appointments Handling Customer Service General Enquiries Monitoring Office Administration People Management Phone Handling
Availability
Monday Tuesday Wednesday Thursday Friday Saturday
Preferred Languages
English Sinhala
Work Experience
1+ years