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Job Title
Call Center Agent (2 Wheeler and 3 Wheeler) Sector
Company: Evolution Auto Pvt Ltd
Category
Customer Service & Support
Job Description
Call Center Agent – Electric Vehicle (2Weeler & 3Wheeler) Sector
Location: Colombo, Western Province, Sri Lanka
Position Overview:
We are seeking a dynamic and customer-focused Call Center Agent to join our team in the rapidly growing electric vehicle sector. This role involves providing exceptional support to customers interested in electric two-wheelers and three-wheelers, addressing inquiries, resolving issues, and promoting sustainable transportation solutions.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and online chats to assist customers with inquiries related to electric vehicles, including product features, pricing, availability, and service options.
- Coordinate service appointments, test rides, and dealer visits, ensuring a seamless customer experience.
- Identify potential sales opportunities and refer qualified leads to the sales team.
- Gather customer feedback to improve products, services, and customer satisfaction.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Work closely with sales, service, and technical teams to resolve customer issues and enhance service delivery.
Qualifications:
- Minimum of G.C.E. O/L; A/L or higher education preferred.
- Previous experience in customer service, preferably in the automotive or EV industry.
- Strong verbal and written communication skills in English; proficiency in Sinhala or Tamil is a plus.
- Basic technical understanding of electric vehicles and charging systems.
- Proficiency in using Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills and attention to detail.
If you are interested please send your CVs to [email protected] immediately.
Location
Colombo
Skills Required
Customer Service Email & Appointments General Enquiries Microsoft Powerpoint Planning & Organising Service Orientation
Availability
Monday Tuesday Wednesday Thursday Friday
Preferred Languages
English Sinhala Tamil
Work Experience
1+ years