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Job Title
Operations / Floor Manager
Company: Terra Global Holding Pvt Ltd
Category
Customer Service & Support
Job Description
BPO Manager Job Duties
BPO managers typically have a wide range of responsibilities, which can include:
- Providing guidance to team members and addressing performance issues if any arise
- Conducting performance reviews to ensure that employees are meeting company standards
- Managing a team of customer service agents to ensure that client satisfaction is met or exceeded at all times
- Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs
- Conducting regular meetings with clients to ensure satisfaction with service standards
- Managing the daily operations of a call center or other inbound or outbound customer service department
- Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
- Developing and implementing new processes or procedures to improve efficiency or quality of service
- Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention
Location
Colombo
Skills Required
Customer Service Google Ads IT Support Phone Handling Tele-support
Availability
Not selected!Preferred Languages
English Sinhala Tamil
Work Experience
2+ Years