Job Title

Operations / Floor Manager

Company: Terra Global Holding Pvt Ltd


Category

Customer Service & Hospitality

Job Description

BPO Manager Job Duties

BPO managers typically have a wide range of responsibilities, which can include:

  • Providing guidance to team members and addressing performance issues if any arise
  • Conducting performance reviews to ensure that employees are meeting company standards
  • Managing a team of customer service agents to ensure that client satisfaction is met or exceeded at all times
  • Developing and implementing training programs for new hires to ensure that they are fully prepared for their jobs
  • Conducting regular meetings with clients to ensure satisfaction with service standards
  • Managing the daily operations of a call center or other inbound or outbound customer service department
  • Analyzing data to identify trends in customer needs or behavior patterns that may require changes to business processes
  • Developing and implementing new processes or procedures to improve efficiency or quality of service
  • Coordinating with other departments such as marketing, sales, or human resources to ensure that customers receive appropriate attention


Location

Colombo

Skills Required

Customer Service Google Ads IT Support Phone Handling Tele-support


Availability

Not selected!

Preferred Languages

English       Sinhala       Tamil


Work Experience

2+ Years


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