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Job Title
customer care officer
Company: Lanka Hospitals Corporation PLC
Category
Customer Service & Hospitality
Job Description
IDEAL CANDIDATE PROFILE
Key Responsibilities
You need to maintain department service standards while delivering high quality service to Patients/ external & internal clients when carrying out duties at the Customer Care division Call Centre. Responding to emails and following up correspondence in relation to different services of the lab on a timely manner is an important area of responsibility. You will perform both front - and back - office duties which include preparation of documents for relevant requirements. You will interact with patients and professionals (medical specialties, doctors) and the laboratory staff.
Location
Colombo
Skills Required
Customer Service Email & Appointments File Management Microsoft Office People Management Phone Handling
Availability
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
Preferred Languages
English Sinhala
Work Experience
6 - 12 months