customer care officer

Job Categories

Job Title

Company: Lanka Hospitals Corporation PLC

Job Description

IDEAL CANDIDATE PROFILE

Minimum 3 passes at the G.C.E Advanced Level Examination. (Prior experience in the medical lab industry would be an added advantage).

Good level of communication skills in Sinhala & English, having knowledge in Tamil would be an advantage.

Having a pleasing personality and willingness to work on roster basis, which includes night shifts.

Passion for Customer service and problem solving.

Computer literacy and Time management.

Key Responsibilities

You need to maintain department service standards while delivering high quality service to Patients/ external & internal clients when carrying out duties at the Customer Care division Call Centre. Responding to emails and following up correspondence in relation to different services of the lab on a timely manner is an important area of responsibility. You will perform both front - and back - office duties which include preparation of documents for relevant requirements. You will interact with patients and professionals (medical specialties, doctors) and the laboratory staff.

Location

Colombo

Skills Required

Customer Service Email & Appointments File Management Microsoft Office People Management Phone Handling

Availability

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Preferred Languages

English Sinhala

Work Experience

6 - 12 months